Dispatch Time
We aim to dispatch all Orders within 1 working day of receiving cleared payment. If the Order is to be sent by courier we endeavor to arrange the collection within 24 hours but please note that collection dates are dictated by the courier services and we will arrange the collection for the soonest possible date, which may be up to two working days after Ordering. No Goods will be dispatched until paid for in full.
In the unlikely event that any item on the Order is out of stock we will contact The Buyer by email and provide a full refund. In some cases there may be an option of waiting for the item if we are expecting more in stock in the near future.
* Working days are every Monday-Friday excluding UK public holidays and public holidays in the destination country.
Delivery Charges
Please add items to your cart and enter your post/zip code to calculate shipping charges. On some occasions Orders with multiple items may be sent in multiple consignments where weight restrictions prevent us from sending them as one consignment.
Delivery Address
Please ensure your delivery address is completed in full, including the building number or name, and your name and a business name if it's a business address. The postcode/zip code should be in capital letters and a telephone number should be provided for the courier. Failure to do any of these may result in the dispatch or delivery of your item being delayed. Unfortunately we are not able to deliver to Post Office box (P.O. Box) or mail forwarding addresses. We can only deliver to the address specified by you at checkout, if you choose an incorrect delivery address we will have to cancel the Order for you to re-Order with the correct address.
Collecting Goods
Our workshop is on a site that is strictly no retail customers so we are not able to offer collection on our items.
UK Delivery
We do not dispatch Orders on weekends or UK bank holidays. Weather conditions and postal strikes may also prevent us from dispatching your Order within the normal 1 working day. Please note that once an Order has been dispatched by us delivery times are outside of our control. Delivery estimates are stated for each service at checkout, and the delivery estimate is from the date of dispatch and not from the day of Ordering. E.g. a 1-2 day delivery service will be dispatched within 1 working day and arrive within 2 working days, so the Order will arrive in 1-3 working days.
International Delivery
Any taxes, VAT or duty charged when the item enters your country are the responsibility of The Buyer. With the UK recently exiting EU membership Orders to EU countries are no longer subject to UK VAT, but will be subject to VAT and other fees on entry to your country, so please check this with your countries customs department if you are unsure. Under no circumstances will we accept responsibility for any taxes, duty or VAT payable on international deliveries. Failure to pay such duties when asked may result in the item being returned to us, in which case we will have to charge for re-delivery if you still want the item.
If shipping costs to your country are not displayed please contact us for a quote, we can generally deliver to most destinations. Please note however that we cannot deliver to mail forwarding, Post Office Box or Army Post Office addresses for any international Orders.