Any stock item purchased direct from us may be returned for a refund or exchange for any reason, as long as it is unused, in original condition and any sealed retail packaging is unopened. You must notify us within 30 days of delivery that you wish to return the item and the item must then arrive with us within 14 days of you notifying us. Return postage costs are the responsibility of The Buyer unless the item is faulty, you've received the wrong item or the item is significantly not as described.
Please note that any delivery costs paid for upgraded or International delivery are not refundable, unless the item is damaged, faulty or you've been sent the wrong item.
To arrange a return please contact us.
If your delivery requires a signature and the outer packaging is damaged when the courier hands it to you please write "DAMAGED" next to your signature where possible. Any item damaged in transit will be replaced where possible, if replacement is not possible within a reasonable amount of time a full refund including P&P charges will be offered. The problem must be reported within 5 days of delivery and the damaged items may need to be returned before a replacement or refund can be processed. Photographic evidence may be accepted at our discretion.
Faulty Goods or Incorrect Item Received
If we send the wrong item or your item arrives faulty or defective in any way please contact us within 5 days of delivery to notify us of the problem. We will advise as to whether the item needs to be returned to us but in some cases photographic evidence may be sufficient. We recommend returned Goods are sent by a recorded or tracked delivery service as a refund or replacement Goods can not be given for any returns not received by us. If you are returning (with prior arrangement) a faulty, damaged or otherwise incorrect item we will re-imburse you for those costs up to a maximum limit. For items up to 1kg the maximum return postage we will cover is £4.45 (the cost of Royal Mail Signed For First Class) and for items over 1kg the maximum return postage we will cover is £7.49 (the cost of Yodel 24 courier with Yodel Direct). You are free to use any service to return the Goods but we will only refund you the actual cost shown on your postage receipt/invoice or the maximum stated above, whichever is lower.
All new Products purchased direct from The Seller or from one of our authorised dealers are covered by our manufacturers warranty. The warranty period varies by Product type and is specified on the Product listing. If you are unsure on the length of warranty provided please contact us. Our warranty covers manufacturing defects and Product failures through normal use of the item. Faults caused by abuse or misuse of the Product, incorrect fitting or accidental damage are not covered under warranty. Normal wear and tear and cosmetic damage/imperfections from use of the Product are not covered under warranty. Liability under the warranty is expressly limited to the lesser of the price paid for the Product or the cost of repair or replacement during the warranty period. Return postage costs for warranty claims are the responsibility of The Buyer once the 30 day return window has passed. We highly recommend professional installation for all our Products. Failure to do so may invalidate your warranty if the problem is caused by incorrect fitting. Please note that fitting our Products to your vehicle may invalidate any warranty remaining on the car and we accept no liability for loss under such circumstances.
Please contact us to arrange a return and we will provide a return address. Items returned without prior notice will not be processed until you contact us, which may mean your item falls outside the return or warranty period. You must obtain proof of postage and we highly recommend returning items to us via a tracked & insured service, as no refund can be given for items which don't arrive back with us in original condition.